Privacy Policy

A2Z Herts Cars Rickmansworth

Introduction

This Privacy Policy explains how A2Z Herts Cars Rickmansworth (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you use our website or services.

Our registered office is located at:
Cardinal Point, Park Road, Rickmansworth, WD3 1RE, United Kingdom
Email: info@a2zhertscars.com

We are committed to safeguarding your privacy and ensuring your personal data is processed lawfully, transparently, and securely. We only collect the minimum information necessary to provide the services you request—such as managing bookings and processing payments.

We may occasionally update this Privacy Policy by posting a new version on our website. Please review this page periodically to ensure you are aware of any changes.

How We Collect and Use Your Personal Data

We collect and process several types of personal data to provide and improve our services:

1. Analytics Data

We collect non-identifiable data through Google Analytics, including:

• IP address, browser type and version, device, and operating system

• Referring site, visit duration, and navigation paths

Legal basis: Our legitimate interest in improving our website performance and user experience.

2. Customer Data

We collect personal information during the booking process, such as:

• Full name, email address, phone number, and billing address

Purpose: To manage bookings, communicate with you, and provide the requested service.
Legal basis: Performance of a contract.

3. Journey Data

This includes:

• Passenger name, contact number, journey route, flight/train numbers, and travel times

Purpose: To organize and complete your booking efficiently.
Where required, selected data may be shared with approved third-party drivers or operators to fulfill your journey.
Legal basis: Performance of a contract.

4. Transaction Data

We may process payment-related information including:

• Card details (number, expiry date, and CVV), billing address, and cardholder name

All payment processing is securely handled by our trusted third-party provider, Opayo / Elavon (formerly Sage Pay).
We do not store your full card details on our systems.
Legal basis: Performance of a contract and prevention of fraudulent transactions.

5. Correspondence Data

We may collect and store:

• Email communications, online chat records, and call recordings

Purpose: To maintain clear communication and provide quality customer support.
Sensitive data such as payment details are not recorded; if captured accidentally, such data is deleted immediately.
Legal basis: Performance of a contract and legitimate business interest.

6. Legal and Regulatory Data

We may process personal data when required to comply with legal obligations or to protect our legitimate interests in legal proceedings.

Legal basis: Compliance with a legal obligation or protection of vital interests.

Data Retention and Deletion

We only retain personal data for as long as necessary to fulfill our obligations and legal requirements:

After these periods, all personal data is securely deleted from our systems.

Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data

• Rectify inaccurate information

• Request deletion of your data (subject to legal obligations)

• Restrict or object to processing

• Request data portability

We will respond to any valid request within 30 days, free of charge.

Data Sharing

We may share selected data with trusted third parties (e.g., licensed drivers, payment processors, or analytics providers) strictly for service fulfillment or compliance purposes.
We never sell or disclose your information for marketing or unrelated business purposes.

Data Security

We use secure technologies and procedures, including:

• SSL/HTTPS website encryption

• Regular data security audits

• Limited access to authorized personnel only

• Ongoing staff data protection training

Policy Updates

A2Z Herts Cars Rickmansworth may update this policy periodically. The latest version will always be available on our website, and material changes will be communicated when necessary.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: info@a2zhertscars.com
Address: Cardinal Point, Park Road, Rickmansworth, WD3 1RE, United Kingdom

A2Z Herts Cars Rickmansworth is fully committed to maintaining transparency, privacy, and compliance with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).